[Resolved] Samsung India — LED TV display panel problem

balachennai79

from Mumbai, Maharashtra

Address:

600096

Dear Sir,
I have purchased Samsung LED TV from Argos, Middlesex, UK ( Argos) in Feb 2014 .Brought to my home country later India. But now the display suddenly shows horizontal lines on the sceeen, so i called the techician who visited and observe the LED TV. saying that the panel has to be replaced and will cost me 26000/- for a new panel + additional 5K service charge. I have purchased the LED around two years back for 53K (including customs duty) and now i have to pay 26K+5K for service charge for a new panel, its really annoying.

TV Details :-
LED 39 inch 5 series
Serial Number : B5W83HKDC00744K
Model Code : UE39F5300

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May 15, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Sep 18, 2016

Updated by balachennai79 Dear Customer Experience Team,
With reference to the response, please find below details for your reference.
Mobile number :- [protected]
Email address :- bala.[protected]@gmail.com
No reference ID given by customer care.

Appreciate your response ASAP.

Thanks and regards,
Balaprakash.B

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Comments

ak96

Sir i am buy j3 but in 3 mnth it display show off like it not work and sometime it show the line when i show in moti nagar service center then he give me 2 day to resolve than say come afer 10 days bc the display is not avilable in delhi so i ask what is the prblm if my mob. In under warenty than is ur responsibiltity to make repair