[Resolved]  Samsung India Limited — Samsung Galaxy Note 2 mobile handset repairing problems and service quality issue

Address:

Pune, Maharashtra

Hello There, I have Samsung Galaxy Note 2 phone. My phone's ringer was having very little problem (sound was cracking). So I had submitted phone on 19-Apr-14 to Samsung customer care for repair, under warranty period. Customer care engineer had changed my phone motherboard (PBA Change + Ringer change) without informing me. Phone was also upgraded with android version 4.3. My phone was returned to me on 28-Apr-14 Once I received my phone, it started having network problem (no n/w, caller get switch off notification when phone is on), WiFi and other problems. I visited to same Samsung customer care shop. They again upgraded android version to 4.4.2 but it did not work (since I feel it is h/w problem with replaced part). So I have again submitted my phone on 24-May-14 I am worried as now warranty for my phone is expired. It looks like phone repairing was not done properly during warranty as I was not informed for motherboard change during repairing, and it was informed while delivery. Since I was not in favour of replacing motherboard. How can I escalate this to Samsung so that I can get appropriate solution. They are also not ready to replace new motherboard with old motherboard (that was working) Can you please help me on this. Look forward for your help Samsung Service Center Details Service Center: [protected] Prayag Services Office No. 2 Westend Shopping Opp D-Mart Aundh, Pune - 411007 Thanks, Manish