[Resolved] Samsung India — loss of mobile phone and sim card

amitop

from Ahmedabad, Gujarat

Address:

Gandhinagar, Gujarat, 382424

Mobile number [protected] registered in my name was lost at approximately 0920 hours on 04 september 2017 at gandhinagar, gjarat in general area of dps gandhinagar, gujarat. It was being used with phone samsung galaxy a8 imei numbers 353004/07/095895/9 and 353005/07/095895/6. My wife was using the phone and sim. She travelled in uber taxi gj-01-et9749 (Driver mobile number [protected]) from my house in sugad, gandhinagar to dps school.

It is requested that a case be taken up with concerned government authorities to track the costly handset by imei and block it permanently. I had purchased the handset on 30/10/15 from samsung it store, sr computer annexe, 37, 38 krishna nagar, mathura vide invoice no 2324. I may be intimated of the success by a call on [protected] or on my mail id.

Thanking you in anticipation.

Regards.

Amit sharma

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Feb 22, 2018

Complaint marked as Resolved

FIR lodged. Company not helping. After providing the company with the IMEI numbers after the loss of my handset, the handset was serviced at their service centres. This confirms that the company is helping the thief instead of helping an honest customer like me.

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2017

Samsung India Customer Care's response Dear Sir,
Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “FindMyMobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

Nov 27, 2017

Updated by amitop Process for FIR lodging being initiated. Please initiate measures to findmymobile facility through company login as we are unable todo same.

Feb 22, 2018

Updated by amitop Complaint marked as Resolved Feb 22, 2018 is not been resolved.

FIR lodged. Company not helping. After providing the company with the IMEI numbers after the loss of my handset, the handset was serviced at their service centres. This confirms that the company is helping the thief instead of helping an honest customer like me.