[Resolved] Samsung India — Lost my Samsung on7 pro Mobile

ensrnath

from Delhi, Delhi

Address:

500003

Please be informed that I have lost my Samsung on7 proMobile with IMEI No. [protected], on 19/12/16 at about 12 noon.while travelling in an Uber Cab (pool).

I have tried to contact the cab driver for locating the mobile, but in vain.

Request you to block the IMEI No.immediately, so that there cannot be any misuse of the data available in the mobile.

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Jan 21, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2016

Samsung India Customer Care's response Dear Customer,

Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “Find My Mobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.

Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt. Ltd.