Samsung India — Manufacturing Defect not Replaced.

Address:

Aurangabad, Maharashtra

Respected Sir I have purchased Samsung Galaxy Grand for Rs.18887 on 23rd October from Mobile Store, Nirala Bazaar, Aurangabad. It has defect that the sensors work automatically (the call disconnect automatically. the message get typed and sent automatically). The very next day I went to the mobile store and tell them the problem, but they told me that many applications are running in the background, that is why this problem occurred. On 28 or 29th I went to the service centre, they told me that U have submit the handset, but I told him I will submit after Diwali as I am going to my native . Today when I told the service centre manager to replace, he refused t do so and told me to talk to customer care. The customer care refused giving excuse it is a 7days policy. I told him that my Handset has manufacturing defect from the very first day and I have reported this to Mobile Store. Kindly take some strict action against them.