Samsung India — miss behave by service center executive

Address:

Kamrup Metropolitan, Assam, 781003

Sir/madam
I have purchased galaxy note 8 5 months back. Unfortunately the display screen cracked. I had sent my peon to your service center by name bir electronics pvt. Ltd, at guwahati, assam on 5.3.2018 with the original bill and the mobile. Then the executive said one sticker fixed in the box is required. Next day he went with the box, then they said id proof required. But they kept the mobile and handed over a hand written receipt without work order no. Next day your service centre person told me that the mobile is ready. I can take delivery of the same by paying rs. 990/.[ the lcd was covered under nmo ]. Then i had sent my peon with the money and the slip, then they ask for my id once again. I had talked to the customert executive over phone. But she told me rudely that without id the mobile could not be delivered. My peon returned back and took my id and then they had delivered the mobile set. She had also asked to get a stamp of the seller on the original invoice.
My question is, if the id was necessary, they should have told my peon on the first day when they asked for the sticker fixed in the box. I had to send my peon 4 times to give and get the phone from a distant place.
I am a regular user of samsung hand set and purchased every upgraded version of the same. I was thinking to book the new phone launched by samsung but decided not to use samsung product any more. I will also try that my friends and family member also avoid purchasing samsung product as the service centre people are very rude. I know, this will not harm your business but you will at least lose a geneuine customer.
Thank you.
Tapan chakraborty.
Email id [protected]@gmail.com