[Resolved]  Samsung India — mobile camera problem doa policy

Address:

Satyam Genral Store New Paras Vihar Colony Gwalior, Gwalior, Madhya Pradesh, 474009

Hello sir my name ashutosh rajpoot i m from gwalior (Mp)
I bought a phone samsung a80
Mobile phone details:
Imei :-[protected]/01
Purchase date :[protected] saturday
Complaint number:- [protected]

4-1-2020 saturday bought samsung's mobile, the same problem occurred in the camera.
And when i brought the mobile home, the camera pixel is not giving at all in low light and if the object moves even a little, then the whole photo gets spoiled. A strange kind of photo is coming in it.
The next day 5-1-2020 it was sunday, then samsung's service center was closed due to this problem, samsung service center could not go.

6-1-2020 when monday we went to the service center on the his engineers rahul and pinku told us that your phone has problems. But we will cross-check your phone for confirmation tomorrow. Pinku told us that there is a problem in your mobile camera and after confirming, we will tell you again and today we are not even madam. Doa is also made within 15 days through the policy and repairing is also what would you like to do?

7-1-2020 we went to the service center the next day, pinku cross-checked our mobile samsung a80 and other mobile samsung a80, then the problem came out in our mobile camera. Pinku said what do you want? Doa policy and repair, then we said we do not want to get the repair we need a doa policy. So he said that today our madam is absent if we can't make doa please you come tomorrow.

8-1-2020 again we went to the service center the next day, we said make doa of this mobile, then they said that our madam has not come today. If you want to become your doa in emergency soon, then you can go to another service center. So sir i said no i will not go to any other service center because this is also a samsung service center, i will wait.

9-1-2020 so i do not go the service center

[protected] so i go to the service center then rahul said that your doa can't make it because our madam is not here, please go to another service center. I refuse them or not? I will not go anywhere because this is also a samsung service center but i had to go to another service center under compulsion.

[protected] so i go to another service center."shiv kamla enterprises gubbara phatak gwalior mp." so i told them the whole matter so he got furious and said that no we will not make doa why did he give us the case is he not a service center. Of samsung. And he was complained in the head office of vimal enterprises without asking me and did not listen to any of my problems and he attached my phone to the computer and gave a technical report and the low light problem on my phone's camera was unheard me
Then we come back to vimal enterprises first service center but we were told there that now we cannot make your doa because when you come from the service center, they complained to us that their mobile is technically correct. If we say it wrong now then we can also report that when wrong
Whether the camera has a problem or not, i will attach a recording below in which rahul ji has talked to customer care. It has been clearly stated. When rahul ji checks the camera technically, the camera is right. But clicking on the picture low light is making a very blurry. And he says you come tomorrow our madam will talk you

[protected]Sunday) service center was closed
[protected]Monday) then i called customer service, then the conversation went ahead, then madam came. He called me in the room alone and madhavi ji made me sit in his room and called my husband in that room, a friend along with her husband, also came in that room and madhavi ji made me talk to both of them. I said that both of them have nothing to do with this samsung company. I do not want to talk to them. Our plea went ahead and they also threatened to call me police. And made dirty dirty allegations against me. I told him that i love you and now sir, you can understand and sir, he has started threatening me with the police. I have a recording of these, i will send you that recording. You can ask for cctv footage from 4:30 pm to[protected]. Time.
After this my complaint was transferred to your ho to ravindra ji. And ravindra ji said to me, i will proceed further on this case and ravindra ji asked samsung service center to click and send some pictures of this mobile. And those people who clicked my picture, clicked in the daylight and sent it to ravindra ji, while my problem was that the photo is coming out very bad in the dark but they sent the daylight photo. Ravindra ji told me that your camera is perfect. But i told ravindra ji that this camera is not taking the right photo in the dark and the photo that those people sent you is of the day and then ravindra ji again asked me to go to the service center. And i went to the service center the next day, i told rahul bhaiya that you clicked the photo in my low light and send the photo with your hands to ravindra ji. So the photo they have taken of me will attach you in the photo below in low light but i do not know whether they have sent me this photo or not, i refuse to tell you clearly. And then ravindra ji asked me to go to the third service center and i also went to the third service center. I told those people to take a picture from this mobile with their hands and send it to ravindra ji and the pictures he took with his hands i have that photo with me and they say that we have sent it to ravindra ji, but i ask, tell me, mail me ravindra ji, i also speak mr. If the photo that he has sent to you is also on me, you please mail me, ravindra ji refuses to mail and i ask the service center to tell me what photos you have sent, then the service center also refuse to tellservice center people speak, we have sent the report from here ravindra ji says, i cannot tell you the report that our internal process happens. It is my right to know from such customer that what report has been sent on my mobile phone, he clearly refuses to tell. I have their call recording till video recording, i will attach you below. And ravindra ji says that your mobile is perfect. Then i felt that the samsung company were cheating on me. Frauding with me. Because these people have slowly done what my doa within 14 days, that time is removed. Because i can not do anything now, they are ignoring my complaint. But i did not get justice, that's why i filed a complaint against the samsung company in the consumer forum and i will attach you below in the complaint number and other details.

My consumer complaint number:-1869288