[Resolved]  Samsung India Mobile — Cheating & Irresponsible Samsung!!

Address:

Ahmedabad, Gujarat

Samsung why do same reply is send when already have informed that you keep the instrument. i am the user and i know the instrument has the problem. who likes to waste time. it has been more than 7 times it has to send to service centre becasue of the manufacturing defect. as per my below last mail, i will make it sure that people know across the World that buying a Samsung means buying usless products. next week, i will campaign outside all the samsung outlet in ahmedabad with the banners that samsung cheats dont buy. My fight will continue as no justice has been made to me. Regards Nilkhil [protected] On Tue, Nov 12, 2013 at 10:08 PM, Nikhil Gorasia <nikhil.h.[protected]@gmail.com> wrote: As per your below mail, please note that I DO NOT NEED THE INSTRUMENT WHICH HAS THE MANUFACTURING DEFECT AND HAD MADE MY LIFE MISERABLE. YOU KEEP THIS INSTRUMENT WITH YOU AND CONFIRM THAT YOU ARE KEEPING IT WITH YOU. I WOULD BETTER LIVE WITHOUT THE PHONE THEN THE FAULTY ONE. PLEASE NOTE THAT I WILL NOT END UP MY FIGHT AND WOULD MAKE IT SURE THAT CUSTOMERS LEARN THAT EVEN AFTER PAYING GOOD SUME OF MONEY YOU WILL BE CHEATED BY THE BRAND SAMSUNG. I HAVE STARTED RUNNING MY COMMUNICATIONS ON ALL THE WEBSITES EDUCATING CUSTOMERS AND WILL ALSO LAUNCH THE CITY CAMPAIGN FROM NEXT WEEK. I HAVE MY FRIENDS IN RADIO AND THEY WILL CARRY MY EXPERIENCE STORY SOON. I HAVE UNDERSTAND ONE THING IN LIFE - YOU CANNOT EXPECT SATISFACTION. AFTER PUTTING IN YOUR TRUST IN BRAND LIKE SAMSUNG AND YOUR LIFE WILL BE RUINED. THANKS FOR BEING SUCH IRRESPONSIBLE BRAND REGARDS NIKHIL GORASIA Dear Nikhil Gorasia, Good Morning, Thank you for showing interest in our Brand Samsung and contacting our CEO’s Office. This is Nitin George, Customer Experience. As per telephonic discussion with you it was confirmed that your set is with the service centre so we request you to collect the set from the service centre.This has been communicated to you earlier also.We again request you to collect the set. We appreciate your support and patience and assure you of our best services always. Regards, Nitin George Senior Executive - Customer Experience Samsung India Electronics Pvt. Ltd. * Please do not reply back to this email message as this email address is used for outbound messages only. According to samsung: though we deliver faulty product we would never accept it and would repeatedly try and convince you that it not faulty. You will just have to bring it every month for atleast 5 days to our service centre and we will assure you that it will run good for some days. Even after writing to the top office of Samsung, is customer is without the reolstuion, you have no alternative but to logged the complaint with the consumer forums. I will make it sure that no one from our group ever buy any samsung products and will publish my misiries on all my blogs and social sites. If needed be i will spend more amount than the cost of mobile to educate how your life sucks once you make the mistake to buy the samsung productes After repeated emails and interactions with the Samsung teams, what they have done is again asked to submit the mobile to technical centre and now they are telling that it got corrected and experiment one more time. why should i accept back the product which is faulty since manufacturing and had created lot of issues in short span of time. Samsung should give the customer friendly solutions. However they are not listening the customer voice Support team samsung: Please refer my detailed email below wherein I have mentioned how many times my new instrument has faced the issues. This clearly show that it has manufacturing problem since beginning and your services centres have not only been able to resolve it but have in the process damage the dispaly and touch of the product. Kindly note that we have lost all our patience and even after the huge spend, deprived of the product. Immediately arrange to replace the instrument with the assurance that product will work without issues and no other resolution is acceptable to us. Kindly revert us on the top most priority and utmost urgency as we have been deprived of the resolutions till date and everytime we have had initiated contacts. Please confirm how soon the replacement product would reach to us. Nikhil Gorasia [protected] Cheater Samsung: We had purchased Samsung Galaxy S3 with the hard earned money after the market survey of 3 months. Salesmen always had given the committment that services of the samsung is the best. However, what we have understood that one should not buy and Samsung brand products in their entire life. Please find the kind of trouble that has been faced till date: 1) Firstly in the 3 months itself, we faced the problem in mobile charging, the battery will not get charges. We visited Samsung service station and they said there is some manufacturing defect with the charging socket or there is problem in the data cable in the mobile and hence we had to submit the mobile. Unfortunately at that point of time, we should raise that why should we bear as there was manufacturing problems. After submitting the mobile for few days we get the same back telling that issue is sorted out. Cable is changed for the charging. we had to again use it 2) Same problem occurred again and we found that batter would not charged. Again visited centre and again the same story. This time they said that still there is issue and inspite of 12 months warranty again asked to purchase the data cable which was purchased, but problem has not been cleared. 3) again this month on 11th October 2013, same problem occurred and service station again take the instrument for the checking and telling that they will retain it for the software upgradations and checking and once handover the instrument has never shown the proper display. However in the process the display has been affected so touch is not working 4) again visited service station with the complaint that display and touch has been affected. now this time, they came out with the new story that there is problem with regard to screen guard. however even after removing the same display and touch as the issues. 5) Again on 19th we faced similar issues that display has been closed and mobile stopped working. The instrument is still with the service centre. Now they said of another issue which we fail to understand We fail to understand, why the data cable should affect the charging. Why never the problem exact has been identified. Why the display has gone without the reason. Please note that the instrument shipped is faulty since beginning and carried some manufacturing defect. We do not need any further servicing or repairs and instrument which carry the defect from day one should be immediately replaced. Please note that we have faced tremendous pressure and wasted our time and if the instrument is not replaced in next 3 days we will have no option but to logged the complaints on consumer forums. Please note that we will not accept any other resolutions. Nikhil Gorasia [protected] [protected] Forwarded message[protected] From: Samsung Customer Support Center <[protected]@contactus.samsung.com> Date: Mon, Nov 11, 2013 at 6:36 AM Subject: [Re]No Hope - Hopless Samsung To: nikhil.h.[protected]@gmail.com Dear Nikhil Gorasia, Good Morning, Thank you for showing interest in our Brand Samsung and contacting our CEO’s Office. This is Nitin George, Customer Experience. As per telephonic discussion with you it was confirmed that your set is with the service centre so we request you to collect the set from the service centre.This has been communicated to you earlier also.We again request you to collect the set. We appreciate your support and patience and assure you of our best services always. Regards, Nitin George Senior Executive - Customer Experience Samsung India Electronics Pvt. Ltd. * Please do not reply back to this email message as this email address is used for outbound messages only. According to samsung: though we deliver faulty product we would never accept it and would repeatedly try and convince you that it not faulty. You will just have to bring it every month for atleast 5 days to our service centre and we will assure you that it will run good for some days. Even after writing to the top office of Samsung, is customer is without the reolstuion, you have no alternative but to logged the complaint with the consumer forums. I will make it sure that no one from our group ever buy any samsung products and will publish my misiries on all my blogs and social sites. If needed be i will spend more amount than the cost of mobile to educate how your life sucks once you make the mistake to buy the samsung productes After repeated emails and interactions with the Samsung teams, what they have done is again asked to submit the mobile to technical centre and now they are telling that it got corrected and experiment one more time. why should i accept back the product which is faulty since manufacturing and had created lot of issues in short span of time. Samsung should give the customer friendly solutions. However they are not listening the customer voice Support team samsung: Please refer my detailed email below wherein I have mentioned how many times my new instrument has faced the issues. This clearly show that it has manufacturing problem since beginning and your services centres have not only been able to resolve it but have in the process damage the dispaly and touch of the product. Kindly note that we have lost all our patience and even after the huge spend, deprived of the product. Immediately arrange to replace the instrument with the assurance that product will work without issues and no other resolution is acceptable to us. Kindly revert us on the top most priority and utmost urgency as we have been deprived of the resolutions till date and everytime we have had initiated contacts. Please confirm how soon the replacement product would reach to us. Nikhil Gorasia [protected] Cheater Samsung: We had purchased Samsung Galaxy S3 with the hard earned money after the market survey of 3 months. Salesmen always had given the committment that services of the samsung is the best. However, what we have understood that one should not buy and Samsung brand products in their entire life. Please find the kind of trouble that has been faced till date: 1) Firstly in the 3 months itself, we faced the problem in mobile charging, the battery will not get charges. We visited Samsung service station and they said there is some manufacturing defect with the charging socket or there is problem in the data cable in the mobile and hence we had to submit the mobile. Unfortunately at that point of time, we should raise that why should we bear as there was manufacturing problems. After submitting the mobile for few days we get the same back telling that issue is sorted out. Cable is changed for the charging. we had to again use it 2) Same problem occurred again and we found that batter would not charged. Again visited centre and again the same story. This time they said that still there is issue and inspite of 12 months warranty again asked to purchase the data cable which was purchased, but problem has not been cleared. 3) again this month on 11th October 2013, same problem occurred and service station again take the instrument for the checking and telling that they will retain it for the software upgradations and checking and once handover the instrument has never shown the proper display. However in the process the display has been affected so touch is not working 4) again visited service station with the complaint that display and touch has been affected. now this time, they came out with the new story that there is problem with regard to screen guard. however even after removing the same display and touch as the issues. 5) Again on 19th we faced similar issues that display has been closed and mobile stopped working. The instrument is still with the service centre. Now they said of another issue which we fail to understand We fail to understand, why the data cable should affect the charging. Why never the problem exact has been identified. Why the display has gone without the reason. Please note that the instrument shipped is faulty since beginning and carried some manufacturing defect. We do not need any further servicing or repairs and instrument which carry the defect from day one should be immediately replaced. Please note that we have faced tremendous pressure and wasted our time and if the instrument is not replaced in next 3 days we will have no option but to logged the complaints on consumer forums. Please note that we will not accept any other resolutions. Nikhil Gorasia [protected]