[Resolved]  Samsung India — Mobile complaint

Address:

211001

Sir,
I have purchased a samsung galaxy j5-2016 mobile online by flipkart.com. The invoice date is 28/06/2016 and imei no is [protected]. The travel adopter cable was faulty and under warranty period i approached your service centre on 10/10/2016 regarding exchange of the adopter cable along with the bill and mobile. Your service centre care and care, civil lines, allahabad told that cable is not available with the store and come after some time.
I went to your said service centre on 01/11/2013 at 2:30 p. M. I was inform that the mobile section was closed because of bhaiya dooj, (Holiday). I again visited your service centre today i. E. 03/11/2016
Regarding change of faulty cable under warranty period. They told me that i have to bring my mobile with me. I inform that the mobile is being used by my daughter, and she is studying, b. Tech in, ncr, delhi. I presented with the mobile to the service centre on 10/10/2016 as my daughter was in allahabad on dussehra vacation and because of cable unavailability it was not exchanged under warranty period at that time. They refused to exchange cable under warranty period without mobile, today i. E. 03/11/2016. As the mobile was with my daughter in, delhi this is very annoying. Your service is far from satisfactory. I am so much frustrated from samsung service. Very very worst service. Please look into this urgently.

Yours dated:03/11/2016
Gyanendra kumar tiwari
Email:[protected]@hotmail.com
Mobile [protected]