[Resolved] Samsung India — mobile-galaxy j7 max | |||
I had bought a samsung mobile from relaince digital in the middle of febuary. Till date i have been to the service centre 4 times. It keeps hanging. They put some upgraded software and promised the problem had been solved. Then when it hung again they said the battery needed to be changed. It took them some hours. Then the volumn became very soft and the picture stayed hung till the whole audio finished. Then the screen becomes black the minute i press the answer button. This piece is defective and request the company to please exchange it for another one. Was this information helpful? | |||
Jun 16, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support May 16, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |||
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+91 89 3993 9899 [Customer Care]
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Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd