[Resolved]  Samsung India — Mobile Handset

Address:

600017

Sunit Kumar Agarwal
Ex. OSD-Law, MoF, GoI.
Present address for Communication:
H.No.1, Bagvantham Street
Tanikachalam Road, Pondy Bazar
T. Nagar, CHENNAI 600 017

Mob. [protected] / [protected] /
[protected]

E-Mail: [protected]@yahoo.co.in
[protected]@gmail.com

Date: The 05th March 2017.

For Kind Attention to
The Chief Executive Officer
To,

The Samsung India Electronics Pvt. Ltd.
B-1, Sector 81, Phase 2 Noida District
Gautam Buddh Nagar, Uttar Pradesh

Subject: Samsung DUOS Mobile Set Model No. GT-18262, Android Version 4.1.2

Sir,

I would like to bring this fact to your knowledge that based upon the organizational reputation, Samsung is carrying, I bought the Samsung mobile, as per above details, during my tenure at New Delhi for a sum of Rs.12, 599.00 on 31.08.2013 from your retail outlet at Planet M Retail Ltd. Paschim Vihar, New Delhi with Customer ID[protected]. The original bill is still available with me.

Being a proud holder of this mobile started to vanished after 2 or say maximum 3 months when it stated to give trouble either in the connectivity or the speedily discharge of the battery. However, I carried the same for the next nearly one month when I approached the same dealer. The dealer, on pretext to check the set, kept for one or two days but later handed over to me stating that some settings were done, which subsequently turned out to be false as nothing was done to rectify the problem. Carrying the mobile with same problem, I again approached the dealer who suggested either to visit the Service Centre or to handover the set to him to be taken to service centre. Being busy with government functioning, I opted for the second suggested method. However, subsequently I found that I had been cheated and the set remained with the dealer with no steps taken. Meanwhile, I shifted to other places on my posting and the period of one year warranty went in vain.

The mobile is still with me and carrying the same with such defects.

Meanwhile I had occasion to visit Bengaluru (Karnataka) in the month of February 2017 and while in Marthahalli, I spotted the service centre. The moment I handed over the mobile set to the technician there, he held the set horizontally over to his head and without going through any experimental procedure, stated that the mobile had manufacturing defect and had to be replaced.

The whole nearly 3 years have gone to waste and my hard earned money has been mis-utilised or say used by the company without providing me the services of the correspondingly equal level of satisfaction in the shape of mobile which had defects at manufacturing level. The action of the dealer had lowered the image of Sansung and further it is un-assumable what this dealer got the benefits by on the one hand loss to me and on the other hand, not exchanging the set with the brand new when the policy of the Samsung Company provides the complete satisfaction of its customer and in doing this, the faith of the customer is imposed.

I don’t know in what way the company will deal with this particular situation but what I expect that company should at least stand at the footing of customer satisfaction irrespective of the time has gone and should provide me A GOOD MOBILE HANDSET as per its fair decision. Rejection of the request may be easy but may not be an alternative where the companies grow and expand due to their true goodwill policies towards customers. I will be one of them.

I further to say, if the Indian partners feel constrains in acceding to my request, my request may kindly be forwarded to their Korean counterpart for taking a decision. I hope and feel that a prudent favourable decision will be taken by taking all circumstances into consideration.

Thanks and regards.

Yours

(Sunit Kumar Agarwal)