[Resolved] Samsung India — mobile motherboard issue

saddammujeeb

from Delhi, Delhi

Address:	New Delhi, Delhi, 110025
Website:	Samsung

Hello

This side Saddam Mujeeb I beg to say that my phone has troubled for last 6 months about mother board issue and I am regularly contacting for your backend team and my nearest service center but no one has been resolved my issue. I will complaint against you, You have done a lot of prestige within 6 months, the mother board has changed 3 times but my problem is still the same. I am not using a Chinese company's phone Samsung is a very big brand. In spite of this, so many problems in my phone.

"I have complained this issue to the national consumer forum and my docket my number is 772802"

Kindly look inti this matter as quickly as possible.

Contact number [protected], [protected]

Thanks in advance

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Jul 3, 2018

Complaint marked as Resolved

My problem has been resolved hence I wants to close my complaint. Thanks & Regards, Saddam Mujeeb

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 14, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Jun 16, 2018

Updated by saddammujeeb Dear Samsung India Customer Support,

It's been 3 days since I am submitting my phone but so far no one has received a reply from you, when will my phone arrive?

I hope you get quick answers from your side and change my phone quickly.

Thanks in advance.

Best Regards,
Saddam Mujeeb

Jun 17, 2018

Updated by saddammujeeb Dear Samsung India Customer Care

My phone has been deposited since June 13 with the bill however I have not yet received any updates from you. I am having a lot of trouble having a very bad experience with Samsung.

I hope you get quick reply from your side.

Thanks & Regard,

Saddam Mujeeb

Verified Support

Jul 03, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Sep 06, 2018

Updated by saddammujeeb Thanks for your concern.