[Resolved]  Samsung India — mobile phone

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

Bed exprince from service centre of south extension branch dear sir i purchase a moblie phone j5 last year it under warantyyour service centre excutive told me there is water inside a phone it not come under warenty isaid ok you just repair they first give me estimate 2300 when igo to collect my phone after 15 day they charge me 2500+2% cerdit card pay ment total i paid 27120invoice nomcqrs[protected] after 20 day my phone atomatically shut agian i go to service centre the excutive told me sir what part we repair that ok but now your display is damage your warnty priod is over now if you want repair this you have to pay 3000 more now you have to soleve my problem either i go to cansumer court for justice
Was this information helpful?
No (0)
Yes (0)
Dec 9, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Nov 04, 2017
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

I have purchased samsung Duos from amazon and after one month o[censored]sage one of its head piece of headset is bursting with unwanted sound.please replace.
Samsung India Customer Care's response, Nov 30, 2017
Verified Support
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18887
    Pending
    0
    Resolved
    11175
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information