[Resolved]  Samsung India — mobile phone

Address:Gurgaon, Haryana, 122050
Website:www.samsung.com

I had purchased one samsung galaxy j7 max having imei no [protected] two and a half month back from a retail outlet in bhiwadi (Pin code-301019). I have been facing multiple technical problems in this mention. I would like to mention few problems here in.
1. First one is the one of the oldest problem of samsung phone that it gets hanged for no reason.
2. Moment i am on one call and finishes one call, it get hang and i am not able to dial another call for next 10-15 sec. It shows remark program isn't responding.
3. It automatically changes number saved in name of one person to the name of other person.
4. So called finger sensor available in this phone automatically deletes updated fingerprints and i am not able to use finger sensor for unlocking my phone.
5. Once if you have finished any call and want to type any message then it will take about 10-15 seconds for opening of keyboard.

These are few major problems which i am facing continuously. I am feeling cheated after purchasing this phone. Please help to get my money refund or change this phone if you can assure that i will not find same kind of problems in future.
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Dec 12, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Nov 11, 2017
Samsung India Customer Care's response
Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Nov 16, 2017
Updated by manishbaghel
Dear Team

My contact no is [protected] and e mail id is [protected]@gmail.com. Complain id received is 1771551

Regards
Manish Baghel
Complaint comments 

Comments

Dear Team,

My contact no is [protected] and email id is [protected]@gmail.com

Regards
Manish Baghel

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