[Resolved]  Samsung India — Mobile phone J2

Sep 26, 2016

Updated by kadamman Dear Mr. Narendra,

Reference to above thanks for the explanation of quality service, but i had a few concerns about ur quality service with evidence of samsung suport, . And about my mobile as u say (This warranty is considered void if the product is tampered within the warranty period or due to improper usage.) This term can be used vise versa also because if customer had arguments with the service centre then it can be tampered in service centre also. As I already said I took my backup on 9th at the service centre and therafter series of arguments with the service executives and manager of stores due to not meeting delyed deadlines. Whereas I took back my Dead phone, and the dead phone cannot be tampered. Also asked for written explanation manager is saying we didnt give any written explanation watsoever. So it is understood that blame autometically goes to end cutomer. And service centre is not liable for anything. (With ticket no. [protected] dtd.[protected] had battery issue, suddenly it changed with ticket no.[protected] dtd.[protected] as lcd issue and as per above reference mail it has mother board issue. This is worst service given again & again.

The phone is in still warrenty so their is no question of paying for repairs. Though this is judge by final authority of service centre as says by Narendra I would like to go for refund of the mobile. Though ur service executive already asked me to bring documents on 17th. and again refused saying not needed. I already visit service center around 4-5 times for such an small issues dont wann do further.

Thanks & regards,

MANGESH
[protected]
mangesh kadam <[protected]@gmail.com>

Sep 22 (4 days ago)
to narendra.s1, shaveta.s12, a.gaikwad
Dear All,

Reference to above mail nw recived call abusing language ( [protected]) @ 8.15, Firstly saying - kya complaint hai, then he use abusing language in raised voice & disconned phone. This is what d service is...

Thanks & regards,

MANGESH
[protected]

Sep 28, 2016

Updated by kadamman THis is just like never ending story, toady visit to service center to proceed further for paid repair as per mail from Mr.Narendra I hav to pay 50% of the charges, but the gallery refuse for that saying they didnt having any confirmation from the Head office, and after taking to manager he said Mr. Narendra reject the praposal. Dont know wat is going on. Please see the below mail.

On Thu, Sep 22, 2016 at 6:57 PM, NARENDRA SINGH &ltnarendra.[protected]@partner.samsung.com&gt wrote:

Dear Mr.Kadam,

Greetings!

This is in regards to the complaint of your Samsung handset bearing model no- SM-J200GZWDINS and serial no- RZ8H10HEHWF

It is our best endeavor to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized therefore, Samsung products stand out as best as compared to other products in the same category.

Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.

The feedback shared by you regarding the product quality is appreciated. We would like to mention that Samsung provides a free of cost repair during warranty period to ensure equated performance of your product. This warranty is considered void if the product is tampered within the warranty period or due to improper usage.

This is in line with the terms and conditions mentioned in our warranty card provided with every product at the time of sale. In this case, the consumer has to bear the expenses of the repair as once the product is tampered with, Samsung cannot assure the equated performance of the same product.

Therefore, we request you to bear with our efforts to serve you better by allowing us to repair your unit on a chargeable basis.

As per earlier conversation we also proposed you 50 discount on total repair cost as one time gesture of goodwill.

This proposal is valid for 7 days only from today[protected]

In conclusion, based on our discussion, we would not be able to cater your request for free of cost repair of your product.

Rest assured that we are taking all possible measures to ensure resolution in shortest possible time to your utmost satisfaction.

We value your relationship with Samsung and assure you of our best services, always.

Oct 13, 2016

Updated by kadamman REMINDER

Oct 17, 2016

Updated by kadamman Reminder - II

Oct 24, 2016

Updated by kadamman reminder III - After 3 months case still pending