[Resolved]  Samsung India — mobile phone not delivered after 2 weeks

Hi,

With reference to the above mentioned order no. I would to bring to your noticed again that even after placing the order on oct 20th. I still haven't (Nov 6th) received the product, even after the whole amount has been deducted from my bank account.

I have contacted the customer care many many times, still i have not a solution to the problem. Every time they many some or the other excuse and ask me to wait few more days. Kindly tell me the whats the issue or provide me a address where i can go and collect the product. Surprisingly all of a sudden the order status just changed from processing to delivered on sat evening (Nov 4th), i dont know how is this possible, samsung supposed to be an international brand, but this type of irresponsible behavior i might expect from some low grade chinese brands.

I expected much much more from a brand like samsung, thats why i placed the order on samsung site itself, now i regret it, i should have placed the order on amazon or so.. I have been a fan of samsung phones, but i think this is my last samsung phone. Am very much disappointed in the samsung india shop.

I hope you will look into the matter and provide a solid solution whihc is deliver the product, else refund my money...

Thanks.

Note: attaching the screen shots of the various emails from samsung shop showing the change in status and order details and empty tracking details.