Samsung India Mobile — stay away from this company

Jan 25, 2014

Updated by jaiswalparitosh43 Dear Sir,      

As I am to inform you that I paritosh Jaiswal let you know that i have received a call from top level official of Samsung from gurgoan [protected]at 11:28AM, where he had a discussion and asked for my problems where he told me that we are going to give a call after getting touch with my service centre where still i didnt received any call from them as i would like to infofm you that as i would like to add on that iam not satisfy with the Quality of samsung as you know that my phone had crossed only 3months and the problems get started with the set as we every one knows now a days every individuals getting spends huge amount on the phone to get best quality on phones but I didnt got. And we also get planned to use a expensive phones atleast 2-3year, but I get starts problem after 3months.

As I am also the user of Blackberry from past 5years where I never faced such types of problems which iam get facing with samsung its a manufacturing fault not only this but also we cant get access two different mails in my phones as you that we have to access different mails on daily basis on officials uses. As I like to add on that iam not ready to get change the silver nickle cabinet part because it will be a replaced part not a real one as get purchased a phone for to run for a long time but what will I do if it creats a another problems.As I had spent Rs.10, 000 for this phone because of to get ultimate service to me but it can't stand according to my expectation where from begnning i get facing a problems and iam not able to get tolerate more my phone. Its service is worst .

As i would like to inform you that at the begninng it start to create a lots of problems for me as a major problem is a Silver Nickle problem as it get hurted me badly.I really get fedup with poor Quality Service of Samsung India Mobile.One another worst service which i had faced in this phone is that it gets hanked frequently. Not only this but also its memory is not capable to get handle a maximum softwares such as whats up. Games. Etc.

So, hereby I request you  to ask the company to get return my money back within 4-5days. Until and unless iam going to move to a court case against company and going to send a legal notice.Sent from Samsung Mobile

Jan 27, 2014

Updated by jaiswalparitosh43 Dear Sir/Mam,

As I would like to inform you that I Paritosh facing problem regarding my phone issue as I have already provided entire details regarding my issues on the same mail as givrn below. As I would like to inform you that I have received till 2-3calls from Mr.JITENDER who is a official and dealing my issue through HO(Gurgoan) level whose No is [protected], where he asked me to go to service centre of karnal, haryana where he has taken an estimate of the silver nickle body part of my phone which already got damaged where also asked the service centre employee to click the snap of my phone and send to him(Mr. Jitender) where the service told me that its estimate of your damaged parts is Rs.1300. As I would like you let you know iam going to used the damaged parts replacment things and neither iam going to pay. As i already told you again and again that I need my money back. I really got fedup the poor service& Quality  of Samsung phone. I again request you to get return my money back.


Dear Sir/Mam(TRAI)


As I would like to add on and making you a humble request you to take a strict action against Samsung Company because of neither supporting of their customer they are getting me mentally harrasment badly. Hereby I request you to ask the Samsung company to get return my money back. I cant tolerate more. Please please please support me. Iam a person who always worked i a private sector where i always used to worked very honesty. And on those amount of rupees from which i have purchase Samsung phone is from my salary part.

So, ask company to get return my money back within 2-3days. I want to utilise those Rs.9400 on best Quality phone service.

Sir, one thing more if with 2-3days its a deadline company will not get return my entire money back than positively iam going to launch an FIR against company head office.PLEASE PLEASE PLEASE HELP ME!!!

Feb 10, 2014

Updated by jaiswalparitosh43 Dear Sir/Mam,

As I would like to inform you that I Paritosh Jaiswal as the customer of the samsung India get starts facing several major problems in my phone those are-

1. Phone Hanging Problem
2. Email surfing Problem
3. Software Problem
4. Phone getting switch off automatically

As I would like to let you know that i had already faced a major problem in my phone abd today a day has came when i get started facing aforesaid problems in my phone which mention from 1 To 4 Points.

As i would like to add-on that on the previous issue i get support the company but on this time iam not going to support the company.

As We all knows that we make expenses huge amont of rupees on the advanced phone to get provide a smart work regarding official as well as personal too. But should I doo when iam not getting smart work from the company smart phone, not only this but also iam also a user of blackberry where right now my phone is having an access of 4different mails(2Official&2Personal) where I never face such types of issue.

I as a user/customer/consumer facing such types of major problems, as my phone also getting gamper my official work and bussiness due to getting switch off my phone when I am having a discussion with my clients and official members too.

so, hereby I request you to ask the company to get return my money back. Its a third class Quality Phone. I totally got fedup with this.

One thing more that on previous time I had a discussion with Mr. Jitender top official of the companythat we are not going to get return your money back, coul'd I know the reason. Its a manufacturing defect not a my fault. Tben why should I bear the same. As I had already invest Rs.10, 000on this phone but i didnt receive any good Quality of service.

So, hereby I request you to help me out to get resolve my issue. I need my money back. Until iam going to sue against company on local court of consumer till thursday.

Feb 11, 2014

Updated by jaiswalparitosh43 To,

TRAI/RTI/Consumer Forum,


As I would like to inform you that today I get visit to service center of Samsung 02:37:37 PM as I have received a top official Mr.Jitender call{SAMSUNG INDIA} AT 2:00 PM where he asked me to go to service center regarding to my phone problems where I meet Mr. Atul service Manager of the Service Center where he told that their no any problem in your phone but I had already told him I as Customer facing a problem and I never said a lie that I am facing a problem, but its truth Iam facing a problem.

I also get access my mail id of company as well as personal mail id where Mr. Atul said that you are having a problem in your mail.

As I request you to ask the company that my both the mail id is running in good condition and also I have tried the same both of the mail id { OFFICIAL & PERSONAL} in my blackberry, where it is running very smoothly. Why the problem getting faced in the Samsung phone because it a manufacturing defect.

Second, As I like to inform you that Mr. Atul also get access my Play Store in my phone which is a owned Copywrite company software where the same problem also get faced the software didn't get opened, where the reply came from Mr. Atul that you are having a problem in your SIM your Sim is having a 2G Service.

Again I request you to ask the company that which phone is available in market whose 2G Net surfing will not getting worked.

Why only the problem is getting faced in my phone and in the samsung phone also.

As I would like to add-on that in every condition Mr. Atul is blaming to me by giving several excuse that You are having problem in your Mail & in your Both of the SIM {IDEA & RELIANCE}.

So, hereby I request you to kindly ask the company that don't get me mentally harrased as I have already get mentally harrased by the company behaviour and ask them to get return my entire money back.

NOTE: "ITS MY AGAIN VISIT TO SERVICE CENTRE BUT THEY ARE ONLY GETTING ME DISTURBED BY WASTING MY ENTIRE OFFICIAL TIME"


NOTE: " AND ASK TJHE COMPANY TO DEONT CALL ME, ASK THEM TO GET CONTACT THRTOUGH MAIL ONLY"

Feb 11, 2014

Updated by jaiswalparitosh43 Dear Sir/Mam,

As I customer of your company facing a problem in my phone where I had already send you a different mail but you and your entire team is not ready to get follow up and taking my matter into serious.

I would let you know that on tomorrow I am going to handover my phone to service center and on the same time I am going to sue a consumer complaints on the local body of the consumer district court, as I know that local body consumer district court will going to take a legal action your company.

You all of them are having thinking that customer is a stupid individual person who is having its no other personal & official work, he/she is only depend your company to move from home/office to your service center to get resolve their problems.

As I am a person who is totally get harrsed with the poor quality of of your product, as I had already used several brands in phone but I didn't face such types of problems.

So, hereby I request you Please let me know till Sharp 11:00 AM tomorrow that are you going to return my money back.

With Regard's

Feb 12, 2014

Updated by jaiswalparitosh43 To,
The Ministry Of Corporate Affairs,
New Delhi.


Dear Sir/Mam,

As I would like to infrom you that I Paritosh Jaiswal customer of Samsung India
Mobile facing a different problems in my phone where I had already informed to the service
centre of samsung as the entire details are available in this mail which I had already
discussed with the Samsung team but today several days had been passed but I didn't get short
out my problem as the company is getting me mentally harrased and giving me a mental torcher to
me.

As I would like to inform you that from 25th Jan, 2014 to till 11th Feb 2014, continously
getting a mailed to company but company is taking my matter very lightly. Instead of getting me
a support.
As I would like to inform you that I have already mailed the entire details to TRI, TRAI&
Consumer Forum also, but still the company is not getting me any support.

Where I had already asked the company to get return my money back because their is a
manufacturing defect in my phone and also I had visited several times to service centre, where
the Service Manager naming as Mr. Atul getting agrument with me instead coperating me. where he
& his company Manager name as Jitender totally getting me a blame that its only your fault, you
are not having any problem in your phone but I am highlighting the Problem's with You those
are:--


1. Phone Hanging Problem
2. Email surfing Problem
3. Software Problem
4. Phone getting switch off automatically
5. Internet Problem{PLAY STORE-SURFING PROBLEMS}

As I would like to inform you that I totally fed up with the Service & Quality of Samsung
Company.

Here the company is Looking his own Profit nor Looking Up my Problem. I am totally got fedup
with them.

So, request you take an strict action against company. And I am going to launch case against
company. Here company is getting by pass the value of RTI/TRAI& Consumer Forum. He is giving
his own value he is not giving the value & Service to their customer.


With Regard's
PARITOSH JAISWAL
#[protected]