[Resolved] Samsung India — mobile warranty

Abraham18

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600109

I bought a mobile of samsung from poorvika mobiles showroom ambattur, model purchased was samsung j7 and poorvika said warranty from mobile 17company is 1 year that is samsung. Mobile purchased on 11/06/17 and it got repaired on 10/06/18 evening, the shops of service center was not open int the evening. We went next day with original bill and they say warraty expired. However 10th is sunday, evening its not open. Now they are saying mother board not working so pay rs. 6000. However 10th it got repaired and there shops are closed and now they are saying its out of warranty.
These guys are treating customers like cheaters, he is asking how it will get repaired on 10th exactly. Still no response.

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Jul 17, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 16, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd