[Resolved]  Samsung India — model ce1041dfb1/xtl june 2015

Complaint was lodged about non - functioning of microwave oven with superior service, kadma jamshedpur about 10 days back. Service engineer visited and opened the machine and informed us that the touch pad is not working. Simultaneously, he informed superior service. Next day, another group visted and informed us that the touch pad brought by them is different. However, they tried with the same touch pad without opening and microwave started functioning. They charged rs 350 and issued a receipt dated 17.9.2017 (Attached). They used grill and other buttons and got satisfied with the functioning of oven. But, the very next day, it was not working and was informed to mr raja. Next day, another group visited and informed us that the touch pad will have to be replaced. After 2 days, service engineers visited and said that now pcb is not working. He informed on phone that you have to pay rs 2605 for pcb. I have contested this because the defect has occurred during the repair process.
Pls find a soiution and get the ove repaired without any further delay.
Thanks
P. N. Chaudhary
Mob: [protected]
E. Mail: [protected]@gmail.com