Samsung India — more than 1 and a half year pending complaint

Address:	New Delhi, Delhi, 110034
Website:	samsung.in

Hi,
This is regarding more than 1 and a half year pending complaint where i had mentioned issues with my led tv.

It has been informed already that i am facing issues with my tv. The samsung headoffice has acknowledged that my complaints have been escalated many a times but still no satisfactory resolution is provided.
The response told by your team keeps on changing every time.

It is to let you know again that effort should be made by samsung and not the customer to resolve the complaint since the tv is from samsung and the directtv/cam technology is introduced by samsung and not by the service provider, considering the fact that customer has already contacted airtel.

Also last time i was informed that i would be provided with a satisfactory response that time and also i was told that even the manufacturing team is also involved to solve the issue but as i can see, it was all a dupe... I dont understand that, even if the customer is ready for your technical team to investigate the issues, then why is it denied from your side every time.

Since both airtel and samsung are doing a blame game on each other and the tv is purchased from samsung, i suppose samsung must resolve the concern as it has an inbuilt set top box and it has nothing to do with airtel.
I have tried my best to cooperate with you in this regard but havn't recieved any satisfactory response from any side.
I would again request you to please see that customer is still facing issues in your product so please take an initiative in helping the customer...