[Resolved] Samsung India — my new samsung j6 phone is not working- last 1 month three times repaired in service centre

rkbiswas0604

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700053

I would like to inform you that I have sent you the trail mail regarding my mobile phone- Samsung J6 problem. But till date I have not received any positive reply from your end which is very surprising and disappointed to me.I have bought this on 16th july 2018 which bills are attached but it is not working now. So that I have sent this your service centre for the third time.
I am surprised for the quality of the reputed brand like Samsung
This is to inform you that my confidence has gone down of Samsung brand as because it is repaired for the third times in your service center of a newly purchased phone.
I have purchased a new Nokia phone value of Rs. 5000/- on 09.08.2018 as only because of the non availably of my Samsung mobile phone which bill is attached for your reference.
I would request you please refund or replace my phone immediately.
Samsung is not taking care my problem as I am writing to you for the solution..seeking your help.

Was this information helpful?

No (0)

Yes (0)

Sep 28, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd