[Resolved]  Samsung India — no action after 22 complaints

Address:	Aligarh, Uttar Pradesh, 202002
Website:	www.samsung.com/in

Writing a complaint on this forum for the 5th time or more but it is reaching to some deaf and blind people in samsung who are not taking any action instead of me complaining regularly since last 25 days. I bought a samsung refrigerator on 13th of july 2017 from master world electronics, railway road, aligarh, u. P. And since the very next day i. E. 14th of july 2017 i have been continuously complaining about the freezer compartment. It is making too much moisture or having excessive problem of condensation for which i have also attached photos for all to have a look at. I have had more than 9 engineer visits and engineers themselves have recognised and informed about the issue to the service centre manager mr ashok and to the head office as well. Photos and temperature reading have been sent twice to ms silky from noida head office and yet i haven't got any resolution from samsung's side. Whenever i call her she is either on leave or don't pick up the phone and call goes to the answering machine.
I want anyone reading this to know that samsung's customer service has become pathetic and worst among all the big brands and i would like to request you all not to buy samsung products especially their refrigerators and air conditioners cuz in 3 years my samsung split ac's compressor has already been changed twice. My last complaint reference no. Is [protected] or [protected].
I don't have hope of a quick resolution from samsung as it has already been more than 25 days. Now only a miracle could save me from these frauds and having my hard earned 38000 rupees go to waste.
My contact no is [protected] and registered mob no. Is [protected].
Samsung is the worst brand in the world and has the worst customer service i have ever experienced in my life.