[Resolved] Samsung India — no customer support for samsung printer

Arivu Kannan

from Chennai, Tamil Nadu

Address:	638311
Website:	www.samsung.com/in/support

First and worst experienced i faced on samsung printer support, i raised complaint for my printer scx 3401/xip multi-function printer on 28/10. There is no response and in a week they trasnferred support to hp for all samsung printer service.

I raised complaint again with hp for the samung printer on 2nd nov : case number [protected].. Its been 20 days hp is refusing to do service for samsung printers as they dont have product knowledge to do service. I called hp service several times but still they couldnt find the service person.
If i contact samsung customer care they want me to contact only hp printer support.

I had a good reputation on samsung products but with this worst experience with samsung printer.. Its been a month don't know still how many months going to take for the printer service.

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Dec 27, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd