Samsung India — No service under warranty for samsung galaxy j7 (sm-j700f)

Address:	210301
Website:	www.samsung.com/in/info/contactus.html

This is in regards to the complaint of my samsung mobile (Sm-j700fzwdins), bearing serial # (Rz8gb0czvze) that was purchased on dated 20th nov 2015 i.E hardly lesser than 4 months; the very disappointing fact is that the display of my mobile is slowly disappeared. I visited to service center i.E hcl services ltd d 1, sector 3, noida. The feedback i received from them for the said mobile is as there is inside patches appeared so due to that the display of mobile is not working. Even this patches is not visible to me. As per them this cause will be treated as physical damage so any expenses against this will be chargeable to customer. Service engineer has also realized this kind of inside patches happened in rare to rare case. The engineer was not able to explain exact reason of patches but obviously guessed this might be due to hard push on screen. I was surprised to listen this assumption of hard push as this did not damage external screen but appear patches inside. This is not acceptable to me to understand the explanation of physical damage. Their technical team did not provide solid reason of inside patches other than simply saying hard push however this is not the case happened. Even i asked them to open the mobile to show patches but still not shown me to understand .

Simplest and easiest thing is blame to customer. This looks samsung is making mobile with zero manufacturing and assembly defect in display . Hardly three months over the display was appeared slowly.

I want resolution from the company as they are simply refusing to take the responsibility because this is not covered under warranty because changing the display will cost more to company. At least within the short span of 2-4 months they have to take the responsibility to replace the product.

Dr amarendra kumar
[protected]@rediffmail.com