[Resolved] Samsung India — no spare part available to repair samsung washing machine | |||
We have bought a Samsung washing machine model WF550B0BKWQ/TL Serial Number W0145PCD300148Z on 24.5.13 in Haldwani the cross of the drum is damaged. Since three months we can not get the machine repaired as the service center can not obtain the part from Samsung. The machine is fully functional otherwise and has to be thrown away, creating a huge waste of material, resources. The service staff has not been able to get proper support from Samsung to solve our matter. The environmental waste of throwing an otherwise fully functioning machine into garbage is not excusable for a large multinational company. Considering we are living in the Himalaya an even more intense issue. Complaint by SOS Organics, Chitai, Pant Village, Almora 263601, tel [protected], e-mail [protected]@gmail.com Was this information helpful? | |||
Aug 29, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 20, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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