[Resolved]  Samsung India — Non refunding money for defective WAC

Address:	Agra, Uttar Pradesh, 282001
Website:	Samsung India

On 17/03/17 Yachna Chauhan requested for jobsheet copy. on the same day jobsheet copy was sent thru email.On 21/03/17 She informed that due to insufficient documents provided by us she is unable to find out details and closed our case. on 27/03/17 Sh Rakesh Roy informed that _quotcomplaint is still under progress with our team. We request you to bear with us_quot On today ie 07/04/2017 we contacted on 1800 40 SAMSUNG, we were informed that our case was closed on 31/03/2017 without resolving our problem. IT IS A CLEAR CASE OF CHEATING BY SAMSUNG. It is very surprising. we are attaching scanned copy of all documents sent to Samsung and Service centre and again repeating that ...It is very much astounding that responsible executive like you may write such irresponsible email uncovered by facts and thus making efforts to forfeit my window ac without even caring for future consequences of illegal forfeiture of WAC, which may entail in lodging of FIR against you. The whole case was told to you on phone as suggested by you . You demanded scanned copy of work order. I sent it through email. Now you are telling that it is insufficient . It is not prepared by me. It was given by the staff of your service centre who took WAC from me. You are not accepting your own document. In brief it submitted that:

WAC was purchased on 16/05/2009. BP no [protected] dated 14/06/2009, complaint not given on 25/08/2009, complaint no [protected] on dated 29/09/2011. Asif visited on 29/05/2012 and charged Rs 281 vide TCR no 1486 dated 29/05/2012. Verbally told that compressor was faulty. but not mentioned on receipt. On 12/04/2013 WAC was taken for repair by service centre vide work order no 1306 dated nil. As per terms & conditions at serial no 11 and 15 WAC was not repaired and delivered within 30 days from the date of submission to SIEPL. As per terms & conditions at serial no-16, no standby unit was provided. On 26/05/2013, we purchased new WAC on account of failure of Samsung Co to repair WAC in time frame. After that Co offered to refund after deducting depreciation for 03 years. we told that depreciation should be for two years, as it is defective piece and not working right from purchase date as is clear from above. we sent emails to support.[protected]@samsung.com on 11/04/2013, 12/04/2013, 01/05/2013, 19/05/2013, 21/05/2013, 25/05/2013, 03/10/2013, 19/04/2014 and so many.We sent letter dated 09/07/2013 t, o M/s Electronic people, 8/117 I/3 Lawyers Colony agra vide speed post no - EU[protected]IN dated 10/07/2013 with a copy to Managing Director/Chairman, SIEPL, 7th 8th Floor, IFCI Tower, 61-Nehru Plalce, New Delhi - 110019 vide speed post no - EU[protected]IN dated 10/07/2013 and to Samsung Customer Service, Suite A-25, Ground Floor, Front Tower, Mohan Cooperative Industrial estate, New Delhi-110044 vide speed post no - EU[protected]IN dated 25/07/2013. We sent letter dated 08/05/2017 to M/s Electronic People, 34, New Subhash Nagar, Lawyers Colony, agra - 282005 vide speed post no - EU[protected]In dated 15/05/2014 with a copy to Samsung Customer Service, Suite A-25, Ground Floor, Front Tower, Mohan cooperativr industries Estate, New Delhi -110044. We sent notice dated 07/06/2014 to MD, SIEPL, A-25, Ground Floor, Front Tower, Mohan Cooperative industrial estate Suites, New delhi -110044, The manager, Electronic People, 34 new Subhash Nagar, Lawyers Colony, Agra - 282005, The Manager, Gaurav distributors, 5-A, Taj road, sadar Bazar, agra 282001. But no action was taken. Given the above sequence of events, I request to refund Rs 19600/-along with interest there on as I do not want a repaired WAC.In addition I request you to compensate me with an amount of Rs 10000/- for the extreme stress and mental agony you have caused to me. In case you fail to act on this letter within 15 days from the date of this email I would be forced to : instruct my lawyer to file a suite against you. Start sustained online campign spreading the word about the appalling level of service that I have received from you and issue a press releases online and print media. I hope that I do not have to take steps and look forward to an amicable resolution of this issue.

K R Chahar,

39 / 88 B, Old Idgah Colony, agra - 282001

Mob : [protected] .