[Resolved]  Samsung India — non repair of refrigerator

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I had purchased one samsung refrigerator (Model no rt 54 mbpn1/xtl) on 10th of august, 2013. It had a warranty of 5 years. From the the month of september, 2018 i had started facing few cooling problems in the same. I had made complaint to the samsung service center on october1, 2018. The next day the service guy paid a visit and said that there is some leakage problem and he will repair it next day. Now the harassment starts. The next day they called us saying that it cant be repaired at your place and said it needs to repaired at the workshop. So they said they will arrange a pickup from my place. Next day the executive calls us and said that i have to get the product down to ground floor, i live in 2nd floor then only they will provide pick up. I don't what kind of service is this and how am i going to get a labour for getting the refrigerator down from 2 floors. Never ever have i experienced such thing from any other company. But we got the fridge down and then they took that. After a week of inspection they said that the fridge is non repairable still they will look what can be done and by 20th they confirmed that they will return and nothing cant be done.
They took nearly 20 days to confirm that the fridge is non repairable. I have used electronics of several companies but never ever i had come across this service where it is said that its non repairable just after expiry of warranty. Even if it is outside warranty then company has the ownership of providing service of their products. If they can't then exchange offer should be given as i have experienced in other companies. Never ever have i heard that you will get nothing out of this because of company failure to service the products. I

Please help us on this.