[Resolved] Samsung India — Non replacement of faulty refrigerator part even after 1 week of raising a complaint | |||
The complaint of the Samsung refrigerator not working was raised on 17th of may. The company engineer visited on 19th and said a part has been damaged and it will be replaced within 3 days. Now after 3 days and following up with the regional service centre and the customer care the only response I am getting is that the part has been shipped and it will take at least 20 days to reach from Chennai. Even the slowest mode of transportation would not take more than 2-3 days to connect two highly commercial hubs of Chennai and Kanpur. Also today after following up for two days the service centre guy said that the part hasn't been shipped. This in spite of the assurance from the call centre guys named Mr. Munir Rizwi and Mr. Varun Kumar that it has been dispatched already. Highly disappointed with the way customers are being taken for a ride by giving false information. Complaint no. [protected], [protected] Was this information helpful? | |||
May 24, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support May 23, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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Dear Sri/ Madam I
I had purchased a refrigerator which Serial No. 0A544ZAH201755X & Model No. RT28K3722UT/NL on 15 march 2016 from Navrang Audio Video Pvt Ltd. Add: D-10 Vikas Marg Laxmi Nagar Delhi92
Sir from beginning I have suffering Low Cooling Problem. Last one year so many food & vegetables I had waist. I had complaint so many time on your customer care no. from june 2016, & Continuous sep, oct, nov dec 2016, & jan Feb 2017 every month I was touch in your service engineers & regularly complaint on your customer care But My problem still continue from beginning. On 20 may 2017 A engineer had came & told to me that Gas pipe had chock due to some manufacturing defect in your refrigerator & No one could find it. I shall send the report & It will resolve. after two days Mr Ameer had came to my house who is from beginning follow my complaint. he told now your warranty has expired & you have to pay 1350/- for gas refilling. But my question is that when I suffer from beginning & not single time you had my resolve my problem & still I suffer same problem like low cooling then why I should pay gas refilling. I thoroughly request to you plz resolve my problem as soon as possible
Thanks & regard
Krishna Gopal Mishra
[protected]
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd