Samsung India — not changing compressor under warranty

 
1 Review
118/72 kaushalpuri gumti no.5, Kanpur Nagar, India
 Prabhjot Singh Chawla on Feb 27, 2020
Hello, i have a Samsung refrigerator which was purchased in year 2013 and had a 10 year compressor warranty.. now it is not cooling anymore and service engineer says it needs to be changed but it has been 7years and i have misplaced the copy of the bill and now they are refusing to replace it saying i need the bill copy. Customer care is also not able it provide soft copy of the bill.. been talking endlessly to rude and manner less service center people saying we can't help you...
Refrigerator Model No. :-RT2735TNBBL/2012

not changing compressor under warranty
not changing compressor under warranty

Complaint Status


[Feb 28, 2020] Samsung India customer support has been notified about the posted complaint.
Updated by Prabhjot Singh Chawla, Feb 27, 2020
Email Address : [protected]@gmail.com

Contact Number:[protected]
Verified Support
Samsung India Customer Care's response, Feb 29, 2020
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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    Samsung India - not changing compressor under warranty