[Resolved]  Samsung India — not getting my screen replacement

Address:400077
Website:www.samsung.com

Hello i am useing s8 plus i have purchased this phone before free mounts my display was not working so i had visited samsung service centre to ask about it they did just ignored buy saying its normal wil go in some day and did not made my job card, after few days, accidentally my phone from my hand and my display is not working and irs broken i asked service centre to replace my display in one time replacement in 990 they are not ready to replace it they are telling me to give 20000 rs for display, i have used all high end phone of samsung, this display is too costly, my phone is still in warrenty i want it to be done in that offer.
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Dec 17, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Nov 16, 2017
Updated by Aayush Rajpara
Samsung is just showing there ad's on tv and give fake promises for broken scree replacement they don't do it and ask for display charges and there display is also to expensive. Totally disappointed this time i have used many phone of Samsung this is happening for the first time i hope you guys help me and repair my phone, i hope this should not happen to any one els
Verified Support
Nov 16, 2017
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Verified Support
Nov 16, 2017
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

I had purchased a Samsung LED TV on 1/3/2017. Now some blue lines are showing in screen. I had complaint the customer care [protected] and engineer visited and told panel is complaint and that need to be replaced. Since warranty is there I told for TV replacement. But they have ordered panel without my consent. Please intervene for TV replacement.
Samsung India Customer Care's response, Nov 30, 2017
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
My phone number is [protected]
And my email id is :- [protected]@gmail.com.

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