[Resolved] Samsung India — Not giving me my money back.

Subhramoy Sarkar

from Kolkata, West Bengal

Address:	Howrah, West Bengal, 711106
Website:	shop.samsung.com , [email protected]

My s8+ pre-booking confirmed id is[protected]

I haven't got the wireless charger they promised to give me with the pre-booking.

They charged me extra 4999 for prebooking the s8+ mobile but now after that they are telling me to reedem it from an app but nothing happened after i install the app. So its a total fraud.
And now they r telling me that the offer is expired so they are straightly saying that your 5k money is forfeited.

Why should i have to face trouble when i already gave my money its now their duty to give hand it to me because thats what i paid for... Why should i have to face trouble by searching inside a stupid app which is not reliable.

I want my 5000 refund on my account from samsung

Contact me on my mail if any solution is found
[protected]@gmail.com

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Jul 21, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd