[Resolved]  Samsung India — not providing support

Address:	Hyderabad, Andhra Pradesh, 500085
Website:	samsung.com

My refrigerator is not working for more than 2 months and i have raised an sr '7267864' and keep on escalating to ceo office starting from 20th march 2018. Every time a new person from ceo office calls me and buys time and commit a future date. And never come back. No one takes ownership and resolves my issue.
Recently i had frequent communication with pooja (I was told she was some senior executive), she is arrogant and ends call abruptly and says ceo's office is just a customer care. I do not care what they told you, we are the actual guys who do the job and we need time to solve your issue (Again buying time), that's still fine if she takes responsibility and fixes my issue on priority. Also told me that i will get update every day until my issue gets closed and she disappears for a week or so and then calls me again and buys time repeats same that i will get updates every day and disappears. (I also told that she takes care of everything and she cannot forward my call to any of the senior executives. Problem here is she does not take ownership and does not provide a chance to escalate).

Please let me know when can my issue get resolved? Eta please?
What is stopping you from resolving my issue?
What the timeline to solve a customer issue?
What action were you taking if samsung support team is not responding well?

Thanks,
Prakash.