[Resolved] Samsung India — not responding from seven months regarding samsung 46h7000 | |||||
I smt. Lakshmi rani. P, have purchased samsung tv 46h7000 from sonovision, guntur, andhrapradesh bill dated 7-1-2015 wide number se-5130. For rs 119900/- and it was suddenly not working from 1-1-2017 and a complaint was lodged and immediately, and the set was under exented warrenty of bajaj aiiianz wide policy number oc[protected]-00273480 dated [protected] a man named amanullah came and inspected saw the documents and told me that the tv is under extended warranty from smart care and asked me to give delivery of my tv set at vijayawada to his office on very next day i went and gave the delivery of the set which he acknoeledged. From that day i have been in touch with him regarding the tv. He has been tellingthat it will be done in one week, like that till april.in april mr amanulla gave the cell number of mr. Srinivasa rao who is owner of smart care. Srinivasa rao was telling me that the part was not available with the compaly, everytime and lot of money he had to receive from bajaj also and his personal reasons... I srinivasa rao of tirupaty and he also playing the same drama like it will be done in one week and so on till now. And he told me at that time if it is not going to be settled in a week time you can file a case against samsung, bajaj also. Also till that time they have not taken care of my tv and in april he gave in guntur samsung and told me that they have put indent to samsung company and till now the same position by telling me and as because i am a women harrassing me that no mail is received from samsung company till date. More over i told him very clearly that he has been harrassing me and it caused mental agony for me that i bought the tv for r119900/-. With all my savings. Now i need replacement of my tv with the new one And now i consulted the lawyer and he asked me to go for lokadalath. And file a suit.. I expect a reply from your end in one or two days Was this information helpful? | |||||
Aug 26, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 26, 2017 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd | |||||
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