[Resolved] Samsung India — order with samsung shop #[protected] | |||
Sir I have purchased a mobile with 0% interest using kotak credit card.. Now since kotak mahindra bank is charging me 14% interest in credit card statement, they said that the refund amount i will get by samsung directly since its their offer to customer... Initially samsung said that they will refund me after six months, but now its more than 8 months & samsung is not responding me with refund... Regards Sajid 0091 [protected] Below is the order confirmation... Your order id is:[protected]. We have now started processing your order. The details of your order are as follows: Item Sku Shipped by Qty Total Galaxy a9 pro Gold Sm-a910fzdd Samsung warehouse 1 Rs.29, 900.00 Total Rs.29, 900.00 (1 item) Total amount paid Rs.29, 900.00 You can view the details of your order in your my account section on https://shop.samsung.com/in/ As soon as your order is shipped, we will email you the shipment details for you to track the order. In case of any query, please call our customer care 24*7 at (1 800 40 samsung[protected], choose language option and press 5 for online samsung shop) (Toll free). You can also email us at support. [protected]@samsung.com. Thank you for shopping with samsung shop. Warm regards, Samsung shop team https://shop.samsung.com/in/ Note: all the orders received on https://shop.samsung.com/in/ will be serviced by savex technologies pvt. Ltd., a national distributor of samsung. Was this information helpful? | |||
Oct 16, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Sep 14, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||
 3 Comments | |||
Comments
Worst response from samsung customer support they still didn't ship my product and they are saying they don't know when they will ship .my contact [protected].my order id :[protected].
Samsung India Customer Care's response, Apr 12, 2018
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
My s21 ultra order I'd [protected].
But it didn't approve the order yet, when can I expect to get the order.
Its urgent and your app shows next day delivery then do the same.
But it didn't approve the order yet, when can I expect to get the order.
Its urgent and your app shows next day delivery then do the same.
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+91 89 3993 9899 [Customer Care]
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Its embarassing...
Payment done is Online but still Samsung does'n Care...
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd