[Resolved] Samsung India — Pathetic customer service for warranty product JU7500 48 inch | |||
I bought a 48 inch JU7500 4K Samsung TV in May 2015 and also spent a huge sum for extended warranty. My consumer no is [protected]. Today when I complained to the customer service about a defect in the remote, they casually replied that my TV's warranty has expired and that I'll have to buy a remote, despite me telling the agent that it is under extended warranty. Very callous attitude of the agent reflecting on the poor quality of training by Samsung. Secondly poor customer information availability at the customer service. With all these will I buy another Samsung product? Am also compelled to tell all my friends and family from buying any Samsung product in future. Was this information helpful? | |||
Dec 11, 2016 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Nov 03, 2016 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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I have Samsung a8 model mobile last 3weeks before my mobile LCD was broken. So I given my mobile one samsung care on 14oct16 but till I didn't get any exact revert from their side. So kindly help me to get back my mobile asap
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Ameer