Samsung India — Pathetic service response from samsung india

Address:	Bangalore, Karnataka, 560068
Website:	www.samsung.com/in

To give you a quick intro my name is sreedhar) and its been such a painful experience from samsung service group here in bangalore. I have purchased a inverter air conditioner last friday and samsung has fixed an appointment to do the installation on tuesday and the service center goofed it up.

Its been a hell out of an experience from your service team to confirm the time for the installation. I called twice every day to your customer care number and every time i get a message stating that its been escalated and will get a call, here are few of the reference numbers [protected]/[protected]

Its ridiculing the customers telling blatant lies that you will receive the call which will never happen and the customers keep waiting

Finally my distributor (Pai international) has set up call with the service head mr ajith nair, yesterday he confirmed that he will do the installation today and he was so considerate to give his mobile number . Today morning i reached out to him there has been absolute no response,

I never asked for his contact number and he shared his number the gentle man should have a courtesy of calling back to give us the update if he appreciates samsung corporate philosophy of customer centric approach

t hey have been multiple purchases from our community from other brands and their response has been terrific

You can please check your call center recordings and see what your team is promising customers and making them at the end of the day . All my house hold appliances are from samsung, i expected a high quality service after paying premium price

I have tried all means of customer support - calling, chatting, even calling distributor customer care

This has been the most ridiculous and painful experience in my life

Appreciate if the service team is trained on customer empathy and make them not to commit to wrong deadlines