[Resolved]  Samsung India — phone damaged by service centre, now not taking responsibility

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From day 1 out of box after 2 hours o[censored]sage i had issue with front speaker on My Note-9 and i had complained to showroom they said its working fine but they did not accept the distortion in it, i just left it i knew there is a problem.

after some months i had got very bad issue in rear camera the rear camera failed to shift to second lens and the motor sounds like and shaving trimmer.

i took it to service centre and told front speaker and rear camera issue and they acknowledged there is issue and agreed to fix it and they fixed it under warranty

Now the actual problem starts with service centre,

they fixed the product and gave me at 1 hr and i received the product and after 2 hrs o[censored]sage the front speaker gave same problem as the day 1 issue i had and i saw mist build up in front camera when the device was hot during when i was restoring the device data at evening itself i complained to Samsung customer support and next day at 10:00AM sharp i went and told the issue in service centre and also told them to see the sim card water mark sheet it had X marks clearly and pink in colour

they literally washed there hands stating ip68 test was passed and device test was completed, then they put job sheet stating this device is out of warranty and they opened the device and found from the front speaker the water is entered and the sim card water mark sheet is pink, the device is functioning perfectly and passed all test again but this time now they did not do again IP68 water test they said if we do it now it will fail the test, they just gave me the device back and call customer care itself

after multiple trips to Samsung service centre i got no help from them and the customer care cant even understand what i am telling and service centre staying away from my device now for fix and the service centre quoted 6, 500rs to fix the device and bring back to warranty
( they said water found only in proximity sensor, iris, and front camera, the water has not touched a bit also on mother board etc areas, and when again device test was done they passed the test where there was water content)

Now my Question is

1) What are you people thinking did customer do intentionally the damage and took it back to service centre for repair again

Ans:, you are wrong i wanted to just get my phone fixed thats it. and i am not fool to damage my device within 2hrs and bring back the phone again to service centre which was working fine and my phone dont have an single scratch why the hell would i need to damage my phone??

2) if you are thinking intentionally damaged by customer or customer trying to replace device

Ans: you are again wrong my main moto is to fix my current device and dont need replacement for new one, and if at all i need to damage i could damage it and go from insurance or intentionally damage the device and claim on insurance did i not know that method to do, my main moto is service centre done the mistake and now they are blaming on me for water damage which is absurd!!

3) if you ask me now also will you get your device fixed

Ans:, i am totally today also ready to get new parts fixed in my phone and not intending nor asking to replace for new phone, (i am not mad here)

4) what are you trying to prove

Ans:, i am trying to prove service center is so negligent and they have done something wrong with my device and lack of poor service quality by Samsung service team where they are washing of there hands from blame after giving the device to customer

5) If IP68 passed how come water mist can be formed after the device got heated up via during backup

Ans:, you should only answer this and i dont know what to say also if fault is there from your side how will i accept my mistake!

6) If my mistake was there would i agree

Ans;, definitely Yes! in fact i have all Note and S series device in my family and most of the electronics in my home are Samsung products from door lock to what not, and i trust Samsung products and they did not fail like this nor had defective only this particular phone is troublesome for me

7) did you put in water or in sink or anything spilled it!

Ans;, Absolutely Not! i did not spill any water nor put in water etc, i dont have that cheep intentions to cheat others or blame others!!

Samsung i need you to fix my device by replacing new parts and bring my phone back on warranty, this blame game has put me in depression due to your lack of knowledge and problem making, i have no intentions to do any intentional damage for repaired product by putting in water and giving back to service team, as i could buy an another device without any difficulty and have lots of Samsung products at home and i am completely in Samsung ECO-system!

i request you to fix my device under warranty !!!