[Resolved]  Samsung India — Photos deleted from tablet

Address:

600115

01-March-217
Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+[protected]
Head Office
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:+[protected], +[protected], +[protected]
Complaint Letter To Samsung Customer care
Details of my Samsung tab :Samsung Tablet, Model SM-T3110, IMEI Nbr: [protected].
DOP:[protected]

Bill No. [protected], Invoice No.[protected]
Further to your sms with reference number [protected], pls note that the matter is not closed yet.
This is with reference to call received today, 01-March-2017 at 1410 hrs from Mayan Dutt of your call center.
He does not seem to know what is saying. He said it is mentioned on the job sheet that Samsung is not responsible if data is not transferred. A job sheet is given to a customer only after the product has been taken by the samsung staff. This too is mentioned in point nbr 8 of the job sheet. It is the second last point.A staff does not require customer’s permission to transfer the photos /data. What rubbish is he talking? If permission is not required then Samsung is doing this to make some quick money. I am not worried about the loss of data but am worried only about the loss of photos. I had taken my external hard disk in case it is required by the staff for transferring the photos. Arul Selvi was meddling with my tablet and was transferring photos without my permission which is very much wrong on her part. I can easily file a suit if needed.
Mayan said that many people are watching my mail. Here again he is being senseless. When I am lodging a complaint on Samsungs given website, who can watch, except a fraud from Samsung itself. Thee are a lot of such Samsung frauds hanging around there to make a fast buck. This is where the frauds get the phone number of a customer.
The call came from +[protected]. He said he is from Samsung service center. How is it possible that he called with all the details which were given only to Samsung customer care. If he has all the details, then he is definitely Samsung staff. We have lodged a complaint with the commissioner of police cyber crime regarding this issue. Samsung will be scrutinized. I told Mayan that you people are involved by passing on the details and phone numbers.. The police commissioner’s case is not over yet. Some one has to pay back the stolen money. It could be Samsung too.
Please try to understand the importance of these deleted photos/pictures and also the importance of this complaint.
Please respond to this and ensure such kind of incompetent staff are not employed.
Mark Mathew E Nirmala Mark (Owner of the mentioned tablet)
Mob: +91 [protected], +91 [protected]