[Resolved] Samsung India — Poor & delayed servicing

KARUNA PALKAR

from Delhi, Delhi

Address:	Seocho-daero 74-gil
Website:	samsung.com

Within 10 days after purchase of samsung on8 got display issue. After checking in customer care they said the problem is in motherboard. They given time limit to resolve this issue is 3-4 days but after 20 days they are telling that motherboard is replaced but now there is display issue & they want another 5-6 days to solve the issue. I think samsung sold faulty piece online. One more thing is whenever i called to their customer care for the status of my phone, my samsung on8 is showing as samsung j7 in there record. When i told them that i purchsed from uou is on8 then why it is showing j7 they said that the model name same for both the phone.

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May 11, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Dec 15, 2016

Updated by KARUNA PALKAR Also i want to add that once the phone given to customer care to repair, they should check the whole piece and not the particular part. After replacement of one part how they come to know that there is defect is another part.

Verified Support

Dec 17, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Dec 17, 2016

Updated by KARUNA PALKAR Mobile no. [protected]
Email ID [protected]@gmail.com
Reference no. (Bill no. ) [protected]

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Comments

Jalaj1611

from Patna, Bihar

I have purchased Samsung 128 GB memory card but it is currapted so please return my Rs. 818 ..if you will not pay me back ... I will go in consumer forum and I will get my pay back .. I have also a video of complete delivery with cheated... Contact me in 2 days other wise I will take the action.