[Resolved]  Samsung India — poor post purchase service by samsung

Address:

110010

Sir
Greetings
I am serving defence personal of indian air force and this issue is in regards to my complaint of my samsung refrigerator (Rt 37m3724sl/hl), bearing serial no. (03tf4pbj900952x) purchased on 19 oct 17. For last few days i observed that while closing the lower door it needs some pressure. We could not find out the reason. One day while observing very closely we saw the at the lower end of door above the hinge some metal part of body has got blister. Sir the fault is at such place that anyone can easily make out that it is a manufacturing defect which might have been minor and unnoticeable but arose widen over the time due to the usage of product hence unable the door smooth closing and opening.
I lodged my complaint with customer care centre. One technician visited same day in afternoon and said that this is a physical damage and is beyond repair. After that day i made numerous calls to customer care centre but they answered me the same thing even i pleaded them to arrange a meeting with senior expert to investigate the issue. Will anyone purchase a product costs 30 to 35 thousands to temper it. My all efforts with customer care centre people went in vain. Then i sent a mail to gurgaon office they do kept me in absence for two three day and the result of my this effort was also same as previous. Sir my experience with such big brand left me stunned. Now i am not left with any choice other than moving to consumers forum to get relieved from mental agony i have gone through as a customer. I request you to take this issue as case to study to save the brand name.
Never ever purchase any of samsung product it my advice to everyone.
Bakwas service and quality.
Regards.