[Resolved] Samsung India — poor service and cheating

Gurpreet Ahuja

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400053
Website:	super appliances.in.net

Hi, I placed a service request for my fully automatic washing machine on the 5th July, 2018. Your representative visited on 6th and took the computer part of the machine, said that it is spoilt and will need fixing. We paid him Rs 350/- as visit charges and the next day paid him Rs.3250/- for the machine. However the washing machine has not worked since and your representative has not been answering the calls and not are they sending anyone to rectify this. They came from Super Appliances, Goregaon East, Mumbai. I want either the machine to be fixed or want the entire 3600/- refunded. The person's contact no. Is [protected]. My contact no. is [protected] / [protected]. My email id is ahuja.[protected]@gmail.com

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Aug 18, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.
After going through your concern, it seems that you have serviced the product from third party service provider. Under this circumstance, we cannot take any responsibility of your dispute with the third party service provider.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd