[Resolved] Samsung India — poor service | |||
This is to draw your attention to the unsatisfactory service by your b2x service center. I handed over the mobile with job sheet number [protected] on april 06, 2018 at your branch r-30 & 31, plot no. 6-7, 1st floor, main road, vikas marg, shakarpur, delhi, 110092. And your staff member assured to deliver the mobile within two days, but failed to fulfill his promise. Not only has the mobile not been delivered till date, but there has been no satisfactory measurements taken on the part of your company to give details of the delay. I regret to say that i am literally disenchanted by the service provided by your company this time. I never complained about any of your services during the past ten years. But this time it was a big letdown. I hope you will take a serious notice of this complaint immediately in order to ensure that mobile is delivered by april 11, 2018. If you would like to contact me, call me at [protected] or email me at [protected]@gmail.com. I shall look ahead to your reply. Was this information helpful? | |||
May 17, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Apr 10, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
 2 Comments | |||
Comments
I had purchased Samsung Galaxy J 7 max FROM VIRAR WEST TOP TEN MOBILE SHOP on 12.01.2018. Model no -SM-G615F/DS . after 1 month of purchasing, mobile continuously hanging & automatically switchoff. also went at samsung service center but they cant resolved my phone problem. plz look in this problem and call me asap.my no is [protected]/[protected].
Samsung India Customer Care's response, Apr 12, 2018
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Samsung India Customer Care's response, Apr 12, 2018
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd