[Resolved] Samsung India — Poor services at the service center | |||
In the month of october, 2016 i had purchased my s7 edge, but recently the earphones given with the mobile is showing some internal problem. I had filed my problem at the service center(located in mp nagar, bhopal) at the end of January 2017 and they said they would give the new ones within 3-4 days.It has been more than 15 days but i havent received my earphones.Every time i ask them about my complaint, the only answer i receive is to come back after 2 days.the employees also show disrespect to their customers and talk abusively to them. Kindy please do some needful and let me know on [protected] & on my E-mail:- [protected]@gmail.com Was this information helpful? | |||
Mar 16, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Feb 08, 2017 kailash.akhade57's response solve my complaint .due to this problem i mentally harnessed. its very difficult to receive call and disconnect due to back button problem. as a company reputation i accept that they solve my problem.
Verified Support Feb 13, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||
 2 Comments | |||
Comments
I lost my bill so, please issue my duplicate bill with the reference of IMEI number of IMEI: 359932/06/43268D/5, IMEI: 359933/06/43268D/3, mobile... so, that I can make service as early. Model number: SM-A500G/DS.
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I purchased Samsung handset Samsung j5 prime on after one day i face problem while using back button . I also complaint in Samsung care for this problem and they reply that replace my handset but when I contact to customer care they said that they did not replace mobile but repair it . so I want to complaint about it .
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