[Resolved]  Samsung India — Problem in mobile handset

Address:	Darjeeling, West Bengal, 734001
Website:	www.samsung,com/in/support

I have purchased a handset of samsung model A7 on 10.07.2015. After expiry of only four months it started giving problems as screen off and automatically dead. After then i visited the samsung's authorised service center at Siliguri (W.B.). They repaired it and returned back after seven days. But again it was the same problem after ten to fifteen days. Again i visited the service center but this time they told me that it is for the software which is not updated and return me back after so called software updates. After then it is repeated several times. Now i again visited the service center and they misguided me that this is for the software problem again and they returned back and told me that it was updated and this time the problems will not repeated. Just after i received the set its started same problem begins in the hand of your service center staff.
Hence, i would like to draw your proper attention that why the service center misguided me in stead of repair my handset. For these problems i am facing a lot of problems when it was becomes dead or in operative condition.
For the forgoing facts, it seems that the company has sold defective handset and not giving proper service to me.
You are requested to look into the matter seriously and resolve the problem and repair my handset as the set is left with your service personnel at Hakimpara, Siliguri. Please note that if my grievance has not be resolved urgently, I have no option to seek legal recourse.
The details of my set is as under:
Model of handset : Samsung A700 Galaxy A7
Batch : [protected] and [protected]
Invoice No. SCT/2015-16, dated. 10.07.2015.

Yours sincerely,


S. D. Sharma,
Hakimpara, Siliguri
Phone No. [protected], [protected]
Email- [protected]@gmail.com