[Resolved]  Samsung India — problem with tv and home theater

Address:

517214

Dear sir

This mail Is Regarding of TV problem and same as well as Home theater(which was given home theater free for TV). I have Purchased the samsung TV 49MU7000 which is cost 108000/-RS on 26/12/2017. and till the date I have problem with sound and sometimes freeze the picture, and no one has been solved my problem till the date. further detail R/no: [protected], [protected] and few more reference was there, I have lost. Now all most 3 months and 2 days completed. Now no one has reverted to my problem. I have complaint to consumer helpline. As per consumer govt help line they asked me to send a mail to www.samsung.com. As per them I am bringing to your notice via mail. The local engineer every time he would come and he will set the sound and he will go off. again If I would turn off TV and Turn on the Tv again the same sound problem.Recently For Bluray DVD player he have changed the mother board. Even Though the same problem with sound and it is not coming for home Theater. He finalized that"s the TV Problem. it was was happen long back. I Have waited past 3 months, no one has taken a proper action against of my problem !! past 3 months 3 days, today I have received a call from your Head office Delhi and one of your lady Ms Nivedha (extension no:1633) was telling their engineers would be coming and change a board inside the TV.

*Here my question is what were you people were doing these 3 months?
*why don't you people did't take action with in these 3 months?
*I have been waited 3 months very very patiently and you guys are simply telling that we will approve that changing inside the part means, How can I accept?
*you made me to wait 3 months and at last changing inside main CPU boars means, How can I satisfy?
* The Blu Ray DVD player board was changed now. Do you think that either it is working properly? no, It is not working properly, same problem i am facing again and again.
* your guys already disproved about bluray DVD, now it is not detecting my pendrive in DVD player.
* your senior Engineer or some other engineer has not visited my place and to find out the problem, but here only one person my local engineer use to visit to my home. he had taken 3 months time to take a Decision that would be a problem with TV.
* Now if I you would obey to change inside TV board, how can I trust furtherly there would not be a problem or repair further to my tv? Already your guys are disproved about my bluray DVD player. How can I trust?
* Even your engineers blindly saying that there was a Board problem inside TV. How do they think that exactly main CPU Board inside the TV? might be some other problem with some other part or some other connection right?
*For this issue I have been waited 3 months, again you guys coming and changing the Board inside the TV, next again if I would face any problem " now you guys tell me, Again how month I suppose to wait'?
* I am expecting approval new TV please. Kindly do needful for my case.
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At first when I have purchased this TV on 26/12/2017 I took this TV very safely in my car from Bangalore to Piler about distance 210 Kms expense of 3000/-Rs fuel. after opening the TV box by your Samsung service Engineer there was a broken tv inside. That TV pic also attached below. Kindly find the Attach... Again I took that same TV from Piler to Bangalore and again I got a new TV on 01/02/2018 I had taken new TV same shope and that bill also attached below. Kindly find the Attach. there was a revised stamp in that bill.. after that again I took that TV very safely to my home in my car again using 3000/- Rs expense of fuel. See here how much money I have expense for that TV. From there started I had a big headache and problem till the date.

Purchasing samsung TV is my big mistake?Please tell me sir/ Madam? my parents are shouting like any thing( why did you purchase this TV) my parents are screwing my happiness. This Tv sound coming in home theater for about 5 seconds and 5 seconds in Tv. I have waited for about 3 months very patients for resolution, you guys are not yet resolved my issue. at last changing tv CPU board inside the TV means, I am not satisfied first of all !! because you guys are made me to wait for about 3 months means, really how irresponsible samsung company. NO ONE SHOULD NOT SUFFER LIKE ME. even we have our own feeling sir. you guys hurt me like me anything.. My neighbors are laughing at use. 1 Lakhs 10 Thousand rupees TV was repaired very soon like wise laughing at us sir.we are very shame in front of my neighbors, and we have some feelings sir. I don't know how you would be solve my problem, Kindly revert for my mail as soon as possible with out disappoint.

Regards,

Gurubramha P R
[protected]
AirAsia India., (Airlines)
Aircraft Maintenance Engineer,
Kempegowda International Airport,
Bangalore.