[Resolved] Samsung India — product issue | |||||
Sir, I have Sansung 55 inch. smart TV - ES8000 series. I realized that for a few months i am unable to find most popular smart TV application (YouTube) on my TV. I thought it may be due to some technical upgrade and issue will be fix in next upgrade but when it didn't fix for long time, i contacted to Samsung customer care support and explained this issue. I got a very surprising answer from CC agent that "Google has stopped YouTube service for our ES series and so we can't help in this, this service can't be resumed by Samsung". Sir, can you please let me now why should i suffer with this loss, i have bought Samsung smart TV to enjoy all smart application features for lifetime. How can an application which is most usable is stopped working and there is no solution for this. I am requesting you to re look on this case and provide me a solution on this. in case of not providing a solution i expect to get a replacement of my TV with equal features\functionalities and latest series compatible to all smart applications. Please help! Regards, Vinay Tyagi [protected],[protected] Was this information helpful? | |||||
Oct 17, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Sep 13, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||||
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Its manufacturers defect.
Please repair or provide me necessary things or replace my mobile.