[Resolved] Samsung India — product quality | |||||
I have a samsung galaxy j5 phone which warranty over on 30th sept 2017. Yesterday when i open my back cover of the phone for sim replacement i found the battery swelled. I contacted samsung customer care but they told me after warranty no part can be replaced by company. Here ids one question to be asked to samsung, the battery swelled only in one month or it take more time. If the battery damaged gradually it means the battery is defective because the battery began to damage in warranty period and why cannot i claim for a new battery replacement for free??? Kindly respond to the matter. I feel scared to use the samsung mobile now as i read samsung battery exploded. Was this information helpful? | |||||
Dec 7, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Nov 03, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |||||
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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Some snaps of swelled battery is attached.
***just asking a simple query - Samsung battery life is only for warranty periods?
After the warranty every battery must be replaced!!😲😲😲😲😲😲😲😲
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd