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[Resolved]  Samsung India — quick battery draining in mobile handset

Dear sir/madam,

I purchased one mobile hand set of model no. - samsung galaxy on6 on 12th-dec-2018 from flipkart. After using few days, i noticed that battery is draining quickly from the handset. On 24th-dec-18 i informed to your customer service center at chinar park, kolkata - counter no.-8. She told us that "software updating required for this handset and she has done it and told me that matter is solved." on next day i faced same problem and the matter was not resolved. Again on 11th-jan-19, i met with counter no.- 2 and explain her the matter. She told me that to take all backup for software updating. After taking all backup files, i met on 14th-jan-19 at counter no. - 3. After verification she told me that some component needs to change which are not available with them. She raised incident for that and she will informed us for rectifications within 3 days.

No call from their end. Again on 18th-jan-19, i met at counter no. – 12 and explain him the whole matter. He told us that software updating required. After updating the software, he told us that use for few days and report to him the status.

On 21st-jan-19 – again i reported to counter no. – 12 that status are same. He told us to come on next day to change the battery and take screenshot from time to time. At 7 : 25 pm battery – 80%. On 22nd-jan-19 at 10 :59 am – 3%, at 3 : 03 pm – 3%. After insert charging cod – at 3 : 04 – 50%.

On 22nd-jan-19 – counter no. – 12 told us that mother board and battery will be replaced. Please sign on the document. On that i propose – no need to change the mother board. You please replace the handset. Counter no. – 12 denied to replace and he introduced us with hhp manager (Counter no. -6) mr. Amit ghosh for further communication.

Mr. Amit ghosh also propose to change the mother board and battery. But i denied and ask him to replace the handset. On 22nd-jan-19 mr. Amit told us that he is writing a mail with attaching the invoice copy to the higher management for replace and it will take 24 hours for reply of the higher management.

Again on 23rd-jan-19 i met with mr. Amit ghosh. He told us that higher management are not ready to change the handset. You please change the mother board and battery.

At that time i request to mr. Ghosh to give us such a document that i reporting you continuously and follow up for solution from 24th-dec-2018. Then he told us please come on tomorrow for call register.

On 24th-jan-19 i again reported him for call register. He gave us a docket no. – [protected] dated 24th-jan-2019 and told us that “i will report to our higher management with all backup and you may write a email to our higher management.”

So i would like to have your help to replace this handset as early as possible. Because from the day beginning, i have been customer support about the problem which seems like a manufacturing defect. Also i don't want to go for repairing of the handset as it is new.

I am also attaching the invoice copy the handset along with this.
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Complaint marked as Resolved Mar 8, 2019

Complaint Status


[Jan 31, 2019] Samsung India customer support has been notified about the posted complaint.
Verified Support
Samsung India Customer Care's response Feb 01, 2019 Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Complaint comments  1 Comment     Updated: ShareTweet

Comments

I fell from the bike a while ago and my phones display got completely broken. Only blue light of the phone is blinking,
Priysnka Shrigunji's reply, Jan 26, 2019
Display blue light blinking on my phone
Samsung India Customer Care's response, Feb 1, 2019
Verified Support
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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