[Resolved] Samsung India — reference number is: [protected]. a9 pro mobile, month old one time screen replacement offer for 990 rs | |||
Hi, I bought Samsung A9 pro for 19000rs from amazon, that time one festival offer was going on for 1 time damage screen replacement in 990rs for 1 year. unfortunately my mobile screen got damaged and i have submitted it to service center in nashik on 14JULY18. after 1 week i received call saying submit additional doc like adhar card original bill cancelled cheque company has asked. then i submitted and told me i will get call from samsung india. after few follow up and complaint i got call from samsung that display is not available we will refund 18000rs after deducting 1000rs screen replacement charge she didn't say anything else and i agreed to same. after 10days i vist service center they arrogantly said your cheque is not received. then after few days got call cheque is received, come along with box, charger, headset.. i said the charger and headset was having 6month warranty which already failed and was not replaceable due to warrant finish. he said i dont know you have submit all to get cheque. or buy it from market and submit. i have compaint to samsung india also but there representative is saying you have the accessories and you don;t want to give it back. i asked him that if the parts are in 6month warranty how you can asked to submit it after 11 month, but not listening, i said i will go to consumer court he said go wherever you want to. i said i dont want money kindly give me the A9pro mobile in replacement he said it was in offer so it cannot. i said was it my fault i bought samsung mobile in offer he said i don't know. i have all recording available in phone. i am tired with samsung service center and customor care arrogancy.. kindly suggest me the way forward... Was this information helpful? | |||
Sep 18, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Aug 18, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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