Samsung India — Refrigerator

Address:	600115
Website:	samsung india

We purchased SAMSUNG fridge on 18/4/2015. The details are as follows :
1. Model : RT50H5809SL/TL
2. Serial No. QBDW4ADF801086P
3. Dealer : Reliance retail, Thiruvanmiyur
4. Total amount paid : Rs.64049.02
5. a/c No. [protected]
About 7 weeks ago we found very low cooling in the lower compartment. A complaint was lodged with customer care ( I miss the complaint number). Two days later one service engineer came. After inspection, his advice was that there no problem with the compressor etc and told us that if the fridge is shut down for 2 days and then switched on, the problem will be solved.
We did that but the problem was not solved. Contacted the CC again on 30/1/2016. Service order No. [protected].
Service engineer came and found that the fan was not working due to loose contact of some wire (why this defect in this machine?- manufacturing defect). He replaced the same and said that the fan was working and the low cooling problem will be solved.
We found to our dismay that the low cooling problem was not solved but we had additional problems of water accumulating below the vegetable trays and leaking down to the floor and there was frostinf in the freezer compartment.
I have contacted CC again. Also sent emails to the CEO 4 times, as detailed below :
3/2/2016 Ref : [protected]
12/2/2016 Ref :[protected]
16/2/2016 Ref :[protected]
19/2/2016 Ref :[protected]
We expected that the Great Samsung Company will take proper action on these mails. Shockingly, IMMEDIATELY after sending the mail, a message is received that ‘trust your query has been resolved”
The responses to my mails were very irresponsible and shows the DON’T CARE attitude of SAMSUNG system.
Then some one called and say that a senior engineer will be sent. He visited along the other service engineer Biju. He wanted to take the fridge to the ware house to repair. We did not agree to this and said the following :
1. We have been using fridge for the last 30 years and we never had any problem with any of the brand/model we had
2. The last fridge we had was purchased in 2005 and never we complained for service. We disposed of that in Jan 2016.
3. It was a waste of money to have spent Rs 64000 to buy this Samsung fridge
4. We could have bought 2-3 fridges of[protected] Rs, instead
5. We have no faith in the product supplied to us
6. We want refund of the money paid towards the fridge.
After that One MS Mohini has been calling us and telling us that the company does not have a refund policy and that the fridge can only be repaired. She is repeatedly saying the same thing. She was a COMPANYCARE EXECUTIVE and not customer executive
The cooling is very poor in the lower compartment even ONE MONTH AFTER REGISTERING THE COMPLAINT.
Food items and fruits kept in the fresh compartment, having FUNGAL GROWTH .
I don’t know who is reading these mails, but MOST CERTAINLY THIS IS A VERY, VERY POOR CUSTOMER CARE FROM SAMSUNG INDIA.
I AM REQUESTING FOR REFUND OF THE MONEY PAID FOR THE FRIDGE.
WE TRUST SAMSUNG (We have Samsung TV, Tablets and mobile phones) IS TRUSTWORTHY COMPANY AND RESPECT THE CUSTOMER VIEWS